A guide to conflict resolution

05/2/2012 | CBS MoneyWatch

Robert Pagliarini offers six steps for getting past serious conflicts. It's important to try to see things from the other person's perspective to find out what their intent truly is. Figure out what must happen for things to move on, and make a plan for getting there. "Stop focusing on what you didn't get and all the things that didn't work out and start focusing on what you need to have happen now," Pagliarini writes.

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