How business process management can give you a boost

Small-business owners can use tools to help them to conduct business process management, which involves examining the procedures in place at their companies, Lynn Greiner writes. "Vendors who began by addressing big business' needs are now offering products sized –- and priced -– for small- and medium-sized businesses," Greiner writes.

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Clearing the bottlenecks that can hinder a business - Globe and Mail (Toronto), The

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