Social media mavens communicate customer service

Consumers who have used social media for service are more willing to tell others about their experience. "They ... tell three times as many people about positive service experiences compared to the general population," says American Express' executive vice president of world service, Jim Bush. But a good service reputation doesn't come easily, with 93% saying that companies fail to meet expectations, according to American Express' Global Customer Service Barometer survey.

View Full Article in:

Savvy Social Media Users Influence Peer Purchases - MediaPost Communications

Published in Briefs:

SmartBrief Job Listings for Retail

Job Title Company Location
Director of Financial Planning and Analysis
The Orvis Company
Sunderland, Vermont
IT Director, Business Solutions and Projects
Hibbett Sporting Goods, Inc.
Birmingham, Alabama
Associate Designer, Boy's Knits - Old Navy
Gap Inc./Old Navy Headquarters
SAN FRANCISCO, California
Design Planner
Nordstrom
Seattle, Washington
Inventory and Allocations Manager
Belk
Charlotte, North Carolina