New kiosks to enable videoconferencing with airline agents

Airline passenger customer service will soon get a boost from the introduction of new telepresence kiosks that allow them to speak directly to a human agent via videoconference. Dutch company FacePort has developed kiosks that will help reduce wait times for travelers seeking help in the terminal concourse. "...[I]f you put one FacePort kiosk in the self-service area, you wouldn’t need the roaming agents and could instead rely on the remote agent," said FacePort co-founder Peter Slutter.

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Offsite agents to improve passenger service levels - FutureTravelExperience.com (U.K.)

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