Michelle Duncan's home-based travel agency Odyssey Travel, which employs 20 other home-based agents, offers its clients 24/7 access to an agent and credits this flexibility as the means to her success. "In this fast-paced age, we have to be more flexible to meet the needs of our guests," Duncan said. "As our guests know, they can get me seven days a week, whether at my home number, cell number or elsewhere. People are more than welcome to come to my home, or I will go to their office or wherever they need me to go."
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