Strengthen communication by listening to employees

05/6/2008 | Bloomberg Businessweek

Poor communication can hurt a company's reputation. Good communication involves getting the opinions of employees, clearly informing them of any changes, including them in the feedback loop just as you include customers and making sure some time is devoted to in-person communication. A research specialist also suggests asking them whether they are "getting enough information to do [their] jobs effectively" and then listening to their answers.

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