More companies open up forums to negative feedback

05/8/2008 | Boston Globe (tiered subscription model), The

Some customer-focused companies are inviting consumers to post both negative and positive feedback on their corporate Web sites. "Having an open forum site is a company saying, 'We're really into listening to our customers,'" Jeff Catlin, CEO of Lexalytics, said. "I think it's better for the brand in the long run."

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