More companies open up forums to negative feedback

05/8/2008 | Boston Globe (tiered subscription model), The

Some customer-focused companies are inviting consumers to post both negative and positive feedback on their corporate Web sites. "Having an open forum site is a company saying, 'We're really into listening to our customers,'" Jeff Catlin, CEO of Lexalytics, said. "I think it's better for the brand in the long run."

View Full Article in:

Boston Globe (tiered subscription model), The

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Director, Operational Enablement and Excellence
Pandora Media, Inc.
Okaland, CA
Sales Director - ROBLOX (New York)
Programmatic Manager
A+E Networks
New York, NY
Assistant Professor or Instructor of Advertising
Loyola University Chicago
Chicago, IL
National Sales Manager/Midwest
American City Business Journals/The Business Journals