Monitor social media to improve customer service

05/8/2011 | SmartBrief/SmartBlog on Leadership

Almost three-quarters of consumers would be willing to pay more for good service, a recent survey found. While most would rather resolve service issues in a phone call with a "real" person, companies can use software tools to find mentions of their brands on social media and learn from the mentions and reviews -- positive and negative -- as they work to improve customer service.

View Full Article in:

SmartBrief/SmartBlog on Leadership

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Human Resource Director
Salt Lake City, UT