Are you offering top-notch customer service?

Research indicates that many consumers aren't pleased with the customer service that businesses are offering. Consumers are frustrated by rudeness and by having to wait to receive service, the research shows. To improve their customer service, companies should "[t]ake responsibility, resolve problems quickly without making the customer do all the work, and provide fast service," writes Rieva Lesonsky of GrowBiz Media.

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What Do Customers Want? They're Telling Us Loud and Clear - SCORE Small Business Success Blog

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