Column: Spirit Airlines is likely to face a backlash

05/9/2010 | Travel Research Online

Travel agent Dean Horvath explains how buyer's remorse among travelers likely will hit Spirit Airlines in the bottom line. Spirit's move to charge passengers for their carry-on luggage has prompted a lot of discussion within the industry, and the airline says sales are up, proving the move was a success. Horvath disagrees, saying once travelers are forced to pay the fee, they will think twice next time about booking with Spirit.

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