Don't let rules get in the way of a good guest experience

05/10/2011 | (United Arab Emirates)

For designer and columnist Aidan Keane, experience is everything. Details of guests' experiences are passed on to other guests and may result in recommendations or otherwise, Keane notes. Hotels should change some of their ways, focus more on improving the experience for guests and do away with some of the traditional operating rules that keep guests from having a good experience, he writes.

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