What to do when your customers are your friends

05/10/2013 | Boston Globe (tiered subscription model), The

Personal and professional problems can arise when your friends become your customers, writes Peter Post. However, you can make the process easier by being clear about the scope of the work, creating a contract and setting specific times when payment is due. "[E]ven though this is your friend, avoid the temptation to make any promises that you can't deliver on," Post recommends.

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