Tarmac-delay issues decline as new rules take effect

05/12/2010 | New York Times (tiered subscription model), The

The federal government's new rules for tarmac delays went into effect about two weeks ago and have been judged by some as a success so far. The tarmac rules are just the first step as the federal government regulates the way airlines treat their customers. For example, the Department of Transportation is requiring airlines to do a better job of informing passengers about flights that are frequently delayed before they buy a ticket.

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