What restaurants can learn from a rock band's candy preference

05/12/2013 | FastCasual.com

Van Halen's touring contracts called for a ban on brown M&Ms, a seemingly picky clause that was in reality a test to make sure promoters had read through the contract that included key information on handling the band's sensitive sound equipment, writes loss-prevention expert D. B. "Libby" Libhart. The lesson for restaurant operators? It's not enough to provide employee handbooks, you must test workers to make sure they understand the rules and procedures you expect them to follow.

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