SureWest: Hands-free automation key to fiber transition

05/13/2009 | Telephony Online

Automating its fulfillment process using no-touch screen technology helped smooth SureWest Communications' transition to a fiber-based service provider, according to the Sacramento, Calif., regional telecom company. SureWest Chief Information Officer Tim Dotson said the newly automated system also provided a seamless way for technicians familiar with traditional telecom technology to update their IT skills.

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