Great customer service is key to gaining loyal fans

05/13/2010 | BNET

Customer service is a dying art, writes Michael Hess, who grew up as part of a family business that his father led with the principles of treating employees and suppliers well and selling a good product. Hess operates his new company, bag maker Skooba Design, with those same guiding principles and aims to make even disgruntled customers the company's biggest fans by providing great service.

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