Flight attendants' jobs go high-tech -- and high-touch

05/13/2013 | New York Times (tiered subscription model), The

Flight attendants will have to do more than serve drinks and meals during flights, as many carriers are using Wi-Fi to track flier preferences and sell goods at 35,000 feet. "With major improvements in Wi-Fi, we’re only starting to see some of the ramifications for passengers and airlines, which depend mightily on the revenue raised by selling and marketing things other than the basic fare," writes Joe Sharkey of the New York Times.

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