"Homeshoring" brings customer service close to home

05/15/2011 | BusinessNewsDaily.com

Looking for the convenience of a call center without the hassle of worrying about workers halfway around the world? "Homeshoring" companies create networks of part-time workers -- often stay-at-home moms or retirees -- to take calls in their own homes. "The idea is to provide localized service and use local talent," said Peter Hargittay of Arise Virtual Solutions, a pioneer in the homeshoring trend.

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