Airline customer satisfaction improves

Airline passenger satisfaction has increased 14 points from last year's J.D. Power study, reaching 695 on a satisfaction scale of 1,000 points. A reason for the improvement is due to technologies airlines are employing that improve the travel experience such as check-in, in-flight Wi-Fi and seatback entertainment. Experts also credit improved comfort, including legroom, for the uptick in passenger satisfaction.

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Wall Street Journal, The · Los Angeles Times (tiered subscription model)

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