How to communicate quietly -- and get big results

05/17/2010 | Wall Street Journal, The

To get the best results from introverts on your team, accommodate their work style -- such as communicating in writing as much as possible, writes Jennifer B. Kahnweiler, author of "The Introverted Leader: Building on Your Quiet Strength." By understanding how to engage them, "you also promote more creativity and innovation," she writes.

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