West Point's disciplinary code listed hundreds of infractions until officials realized it was more effective to outline broad criteria for distinguishing "minor" and "major" offenses and let leaders use common sense in implementing the guidelines. Most organizations could benefit from a similar willingness to issue flexible guidelines rather than hard-and-fast rules, writes Mike Figliuolo. "You hire people because they're smart. Try giving them a little latitude to demonstrate their smarts and judgment."
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