Strong customer service is the secret to business success

05/18/2010 |

Small business might not be seeing the same economic recovery as big business, but it is the most trusted institution in the U.S., according to a study released in April by the Pew Research Center. That's good news, says Brooke Howell, SmartBrief's small-business editor. Small businesses can take advantage of that trust to help bring in more customers, then provide superior service to get them to keep coming back, she explains.

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