What air travel can teach you about communication

05/20/2013 | KevinEikenberry.com

Flight attendants tell passengers repeatedly to turn off their electronic devices, yet research shows that many people don't comply, writes Kevin Eikenberry. The lesson for leaders is that repetition alone doesn't ensure that a message is received, he writes -- you must be able to grab the attention of your employees and engage them as you deliver important information.

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