Frequent fliers forced to endure more business travel obstacles

05/22/2013 | New York Times (tiered subscription model), The

Air travel has been streamlined to the point where even the slightest hiccup can trigger a ripple effect that leaves frequent fliers scrambling for an alternate way to get where they are going. "...[A]lways have a Plan B with different flights -- imagine the poor traveler who doesn’t know the system and doesn’t have a clue what to do,” said Carol Margolis, who recounts a trip from hell in this feature.

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New York Times (tiered subscription model), The

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