How personal touches go a long way for small business

05/23/2013 | Fox Business Small Business Center

Human interaction can give a small business a competitive edge in an era in which interaction often happens exclusively in digital ways, writes Walter Dalley, creative director for DSV Media. Give customers channels to interact with you, send signed thank-you notes, take time as company president to meet customers, and respond personally to criticism online and off, he writes.

View Full Article in:

Fox Business Small Business Center

Published in Brief: