Q-and-A: How restaurants can influence their online reviews

05/24/2011 | SmartBrief/SmartBlog on Restaurants

Customers are talking about your food and service online even if you're not participating in the conversation, says Yelp!'s Luther Lowe. While restaurants can't control what consumers say in their comments and reviews, they can exert influence by making sure their customer service is top-notch and using free tools from Yelp! to become part of the conversation.

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