Middle managers are key to companywide success, research suggests

05/26/2011 | Knowledge@Wharton

Middle managers have the most effect on fostering innovation, improving performance and developing a creative culture -- especially in knowledge-based companies, says Wharton School professor Ethan Mollick. "It's always easy to think about the worst manager you have had, the ones you see in the Dilbert cartoons," Mollick says. "But it's important to recognize the vital role these middle [managers] play in making sure that information flows and that creativity happens."

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