DHL's CEO on delivering change

05/28/2009 | Financial Times (subscription required)

CEOs have more leeway to make sweeping changes early in their careers, observes Deutsche Post DHL CEO Frank Appel, which is why Appel says he doesn't plan on serving too long. Appel also says his management style emphasizes accepting the occasional failure. You must "have the willingness to forgive people and yourself," he says. "Lots of managers try to explain why the first mistake was not a mistake, instead of fixing the mistake."

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