Automated voice tech could enhance safety of patients with diabetes

05/28/2013 | Healthcare IT News

The use of interactive voice recognition technology to follow up with people who have diabetes and were treated in an outpatient setting could help providers determine health safety triggers, according to a study in the Journal of Diabetes Science and Technology. Researchers examined safety triggers, such as medication non-adherence and side effects, that were reported by type 2 diabetes patients who received self-management support using interactive messaging. "About half of patients enrolled in a self-management technology intervention triggered at least one potential safety event over the course of the trial, and this was more frequent among some patients," according to researchers.

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