The right way to say "no"

05/30/2011 | Forbes

The best bosses stand out not because of the projects they approve but because of the distractions and sideshows they shoot down, writes Steve Denning. Still, saying "no" to every suggestion gets old quickly -- so try using more open-ended phrases such as "what if ..." and "let's explore ..." to close down dead ends without dismaying your workers. "With such a response, the leader is of course implicitly saying 'no', but the tonality of the discussion is very different: it is interactive and respectful, rather than dismissive and hierarchical," Denning writes.

View Full Article in:


Published in Brief:

SmartBrief Job Listings for Retail

Job Title Company Location
Director of Financial Planning and Analysis
The Orvis Company
Sunderland, Vermont
IT Director, Business Solutions and Projects
Hibbett Sporting Goods, Inc.
Birmingham, Alabama
Associate Designer, Boy's Knits - Old Navy
Gap Inc./Old Navy Headquarters
Design Planner
Seattle, Washington
Inventory and Allocations Manager
Charlotte, North Carolina