Build trust by answering your workers' questions

05/30/2014 | New York Times (tiered subscription model), The

Animoto CEO Brad Jefferson holds monthly Q-and-A sessions, answering each employee's anonymously submitted questions. That lets him know what his workers are thinking, and helps build trust. "I get a sense for the heartbeat of the biggest concerns of the company, and I get a chance to address them," Jefferson explains.

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New York Times (tiered subscription model), The

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