Column: Make sure to learn from every mistake

05/31/2009 | Travel Research Online

Columnist John Frenaye says that although making mistakes is inevitable, travel agents must learn from their errors or they will waste money, time and energy and may even fail in the industry. Frenaye suggests steps for dealing with a mistake and not making it again. His tips include writing down the mistake, determining the cause and deciding what to do differently in the future.

View Full Article in:

Travel Research Online

Published in Brief: