Column: Will check-in technology replace hotel hospitality?

05/31/2011 | 4Hoteliers

Only time and guests will tell if check-in technology, such as the RFID key card used at some Aloft hotels, will be accepted as a replacement for personal contact with the hotel staff, writes hotel reviewer Melanie Nayer. She writes that different types of guests, such as business travelers and leisure travelers, have different needs and standards when it comes to evaluating a good hotel experience.

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