Column: Downturn may force creativity among travel suppliers

06/1/2009 | Travel Weekly

Columnist Arnie Weissmann says that at the recent British Airways analyst lunch, BA chief executive Willie Walsh was his usual pessimistic self, although Walsh considers himself a realistic rather than a pessimistic. Weissmann says that as customer-satisfaction levels for airlines are up and profits are down, he's afraid many managers will associate profitability issues with customer satisfaction.

View Full Article in:

Travel Weekly

Published in Brief: