Column: Online agents look for ways to improve customer service for travelers

06/2/2008 |

Some online travel agents are looking for ways to improve customer service for customers booking airline tickets, The New York Times' Michelle Higgins writes. She notes that some travelers blame the agents when their flights are delayed. Meanwhile, some hotels are offering perks to offset extra fees charged by carriers. An Air Transport Association spokesman noted that carriers are facing soaring fuel prices and cannot offer additional perks. "There are limits to how much resources we can expense to those sorts of niceties simply because of the cost structure we're facing today," he said.

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