Column: Online agents look for ways to improve customer service for travelers

06/2/2008 | NYTimes.com

Some online travel agents are looking for ways to improve customer service for customers booking airline tickets, The New York Times' Michelle Higgins writes. She notes that some travelers blame the agents when their flights are delayed. Meanwhile, some hotels are offering perks to offset extra fees charged by carriers. An Air Transport Association spokesman noted that carriers are facing soaring fuel prices and cannot offer additional perks. "There are limits to how much resources we can expense to those sorts of niceties simply because of the cost structure we're facing today," he said.

View Full Article in:

NYTimes.com

Published in Brief:

SmartBrief Job Listings for Transportation

Job Title Company Location
Sr. Data Warehouse Developer
US Airways
Phoenix, AZ
Senior Specialist Airport Leadership Development
Alaska Airlines
Seattle, WA
Technician - Line (Avionics)
United Airlines
San Francisco, CA
Sr Analyst Alliances
Alaska Airlines
Seattle, WA
Training Standards and QA Manager
Spirit Airlines
Miramar, FL