Many bosses complain that their workers don't show initiative or come up with new ideas -- but the truth is usually more nuanced, writes small-business owner Paul Downs. Shop-floor workers can't be expected to come up with bright ideas unless they're kept informed about the problems and challenges the company faces. "It's not that they aren't thinking, just that their thinking isn't connected with my needs. ... This disconnect has to be my fault and not theirs," Downs writes.