Expert lesson: Listening carefully to your clients

06/6/2011 | CPA Insider

"Asking the right questions helps clients discover their own answers, solutions and resources," writes Jean-Luc Bourdon. Empathic listening can uncover important clues about what matters to your client -- and allow you, the adviser, to help achieve those goals. Taking life circumstances into account helps bolster your relevance as an adviser, he writes.

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