Why it pays to be nice to support staff

Treating support staff with disrespect could cost a professor tenure, or a job seeker the position, says Gene Fant, vice president for academic administration at Union University, in Jackson, Tenn. In this blog post, Fant writes that staff -- from secretaries to janitors -- are the "secret" members of any search or tenure committee. "The reality is that many unofficial conversations influence tenure decisions and the hiring process, even when the guidelines do not explicitly cite collegiality or community compatibility as considerations," he writes.

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Chronicle of Higher Education (free content), The

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