Lessons from GM's ignition-switch scandal

General Motors has published a scathing report on its faulty ignition switches, which have killed at least 13 people. An individual engineer gets much of the blame, but the report also identifies critical and entrenched cultural problems, including the "GM nod" -- a phenomenon in which "everyone nods in agreement to a proposed plan of action but then leaves the room and does nothing."

View Full Article in:

Bloomberg Businessweek · Christian Science Monitor, The · Wall Street Journal (tiered subscription model), The