Josephine Kling, president of Landry & Kling, told participants at a recent industry conference that the image of travel agents is dated as fewer young people enter the industry. But Princess Cruises President Alan Buckelew said the situation is not necessarily bad. "Today, as the knowledge and expertise of travel agents is more important than ever, it's not a bad thing that our travel agent partners are longer in the tooth," he said. The industry insiders were responding to a question about how to best attract young people to become travel agents.
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