Agents raise concerns about DOT's proposed airline rules

06/10/2010 |

The Department of Transportation has proposed new rules that require airlines, global-distribution systems and travel agencies to help provide protections for air travelers. The rules pertain to how airfares are advertised and quoted to travelers. Travel agents already follow many of the proposed rules, but insiders are raising concerns about some of the details. For example, Susan Tanzman, head of Martin's Travel and Tours in Los Angeles, raised concerns about rules that would require full disclosure of luggage fees. She said tracking each ticket's baggage-fee policies would amount to an unreasonable burden for agents.

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