Passenger-rights measures don't address frequent-flier problems

06/10/2010 | TIME (subscription required)

Despite new proposed rules from the Department of Transportation designed to boost airline passenger rights on issues such as getting bumped or canceling reservations, one area that still leaves much to be desired, according to some, is frequent-flier programs: Fliers expecting to use such tickets find it sometimes impossible to do so, and they will often find unexpected charges.

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