Cost-cutting move: No room service at N.Y. Hilton

06/10/2013 | Travel Weekly

The New York Hilton-Midtown's plan to halt room service may anger some travelers, but industry experts say the move will save on high labor costs and follows a trend of hotel investors moving away from full-service hotels. Some at last week's New York University International Hospitality Industry Investment Conference greeted the Hilton's announcement with praise. "I commend Hilton for having the courage to do that," said conference panelist and Ashford Hospitality Trust CEO Monty Bennett. "The labor costs are atrocious, and it's a big money loser."

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