Is it time to fire your worst customers?

06/12/2011 | Harvard Business Review online

Do you have customers that seem to be more trouble than they're worth? Rather than letting bad relationships fester, writes Michael Schrage, it's important to take action, either by rehabilitating clients or just dropping them. "Some customers and clients really are too stupid and self-destructive for words. But they shouldn't be allowed to become cesspools of complaints. They should be fired," Schrage writes.

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Harvard Business Review online