Entertainment complex taps information tech for timely maintenance

06/14/2013 | ZDNet

GPS, augmented reality and other mobile technologies are being called into play for maintenance support across the vast array of elements that make up the Crown casino and entertainment complex in Melbourne, Australia. The objective is rapid response from the complex's team of 120 electricians, plumbers, carpenters, upholsterers and engineers. This "is important because even a leaking pipe can shut down a restaurant, costing tens of thousands of dollars in lost revenue and disappointed customers. A glitch in a gaming room can cost us hundreds of thousands of dollars," said Demara Jackson, Crown's general manager of property services.

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