How to handle a bad review

06/15/2010 | Search Engine Land

Every business gets bad reviews from time to time, writes Tom Leung, and with the spread of social media it's essential that companies figure out in advance how they'll respond. The key, Leung writes, is to listen well, acknowledge the problem and take tangible real-world action to resolve customers' complaints. "Knowing what your customers want is sometimes half the battle. But once you do, more times than not the fix is a fairly easy one," he writes.

View Full Article in:

Search Engine Land

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Chief Revenue Officer
Chief Revenue Officer - NY, Denver or San Fran
New York, Denver or San Francisco, NY
Senior Manager, Advertising Technology Operations
Pandora Media, Inc.
Oakland, CA
Director, Operational Enablement and Excellence
Pandora Media, Inc.
Okaland, CA
Sales Director - ROBLOX (New York)
ROBLOX
NY
Programmatic Manager
A+E Networks
New York, NY