Chains need to up their game to keep customers, survey says

06/16/2014 | Nation's Restaurant News (free registration)

Consumers don't care if an eatery is fast-casual or quickservice, but they do want to see many of the same amenities in both, according to a Technomic survey. Nearly one-third of respondents want delivery services, and 17% said they would go somewhere else if the ambiance wasn't right.

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