Social sites transform call centers

06/18/2009 | InfoWorld

Call centers are getting a revamp as companies ponder how social-media tools can enhance the customer-service experience. Companies engaging customers on social networks inevitably deal with complaints and service issues. "When done properly, social-network-based customer-service interactions drive increased intimacy between company and customer," said one analyst. The issue is, how to provide such services on a larger scale.

View Full Article in:

InfoWorld

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Senior Manager, Marketing
IAB
New York, NY
Director, Sales Training & Enablement
Pandora Media, Inc.
Oakland, CA
Marketing Manager/Director
Business Insurance
Chicago, IL
Marketing Manager/Director
Business Insurance
Chicago, IL
Associate Director of Ad Operations
Opera Mediaworks
New York, NY