Attention to emotions can ease workplace conversations

06/20/2014 | Harvard Business Review online/HBR Blog Network

Difficult conversations between bosses and underperforming employees may be unavoidable, but attention to the emotions of the situation can help, writes Susan David, co-founder of the Harvard/McLean Institute of Coaching. It's important to weigh and balance out the negative emotions on either side of the conversation and take steps to mitigate these while providing some positive signals.

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