Investment in training pays off in employee morale, sales

06/22/2010 | BNET

Jamin Arvig recounts how a frustrated customer-service representative quit because he didn't believe he had received the training he needed to provide knowledgeable service and succeed in his position. Arvig had worried that training would be expensive and would take reps away from sales, but implementing education programs has increased employee morale and boosted business, he found.

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